Shipping policy
Shipping Policy
At Ostinea, we aim to make your shopping experience simple and reliable.
Order Processing
Orders are typically processed within 1–3 business days. Once your order has been processed and shipped, you will receive a confirmation email with tracking information when available.
Shipping
We currently offer FREE standard shipping within the United States.
Estimated delivery time: 5–8 business days after the order has been processed.
Delivery times are estimates and may occasionally be affected by carrier delays, weather, holidays, or other circumstances outside of our control.
Tracking
When tracking information is available, it will be sent to the email address provided during checkout. Please allow some time for tracking information to update after your order ships.
Incorrect Shipping Information
Customers are responsible for providing an accurate and complete shipping address at checkout. If you notice an error in your shipping information, please contact us as soon as possible at hello@ostinea.com.
Lost, Damaged, or Missing Orders
If your order arrives damaged, is missing an item, or appears to be lost in transit, please contact us at hello@ostinea.com so we can review the situation and assist you.
Contact
For any questions regarding shipping or your order, contact us at: